The Net Success USA team is here to help. Our remote assistance option allows one of our techs to temporarily operate your mouse and keyboard over a secure connection. This is especially helpful for tasks like enabling browser features, installing WordPress plug‑ins, navigating hosting provider portals, etc. We want to function as an extension of your company to accomplish your goals as secure, transparent, and fast as possible for you.
When the session is ended, viewing and controlling access is fully severed. There is no ongoing connection with or granted access to your computer or your web browser. The one‑time Session ID code you've received will only work right now. You'll need to request a new code to have us troubleshoot any new potential issue in the future.
We can complete a specific pesky or confusing tasks with our help. We'll tackle is together on your computer. You'll always remain in control during any remote session initiated from this access page and you can immediately end the session just by closing the browser tab/window. You will maintain full functionality at all times to input commands on your own mouse and keyboard if you need to collaborate with us. It's like using Walkie Talkies.
Once you enter the provided Session ID and confirm the connection, our team members will be able to view your screen as if they were sitting next to you, at your desk. Please clear any unrelated content or sensitive data before initiating the session.
You do not need to share any usernames or passwords with the remote assistant if you enter these sensitive credentials before initiating the session. You'll already be logged in to your own accounts, and we'll simply help you perform the actions you approve.
